County of Marin Health and Human Services

Adult Protective Services Resources

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

Alzheimer's Association: A national organization with local chapters that provide supportive programs and services for people diagnosed with Alzheimer's disease, and their caregivers.

California Advocates for Nursing Home reform (CANHR): Provides statewide advocacy to improve the choices, care and quality of life for California's long term care consumers. Has searchable data base of long term care and assisted living facilities.

California Department of Aging (CDA): State of California agency that administers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout the State.

California Department of Social Services (CDSS): State of California website for Adult Protective Services.

Family Caregiver Alliance: Provides programs at national, state and local levels to support and address the needs of families and friends providing long-term care at home.

Institute on Aging: Provides services to enable elders to maintain their health, well-being, independence, and participation in the community.

National Council for Aging Care (NCAC): A national resource center dedicated to the care of older adults.

Superior Court Website: Provides information about how to access court services, and procedures, find forms, and links to other important resources.