County of Marin Health and Human Services

Adult Protective Services

Coronavirus (COVID-19) Shelter in Place Order for Marin County

To contact us for essential services, please use the following resource numbers:

Dial 711 for CA Relay Service

Starting March 17, 2020, most County of Marin Health and Human Services offices and public spaces are closed.
Please call ahead if you have an appointment or are required to be assisted in-person.

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVID-19@marincounty.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

Adult Protective Services seeks to protect, prevent, and remedy abuse of elders and dependent adults. APS strives to reduce risk, maintain and enhance quality of life, promote self sufficiency and respect the right to self determination.

APS social workers investigate and seek to correct situations of abuse and neglect. The social worker will offer the older or dependent adult a plan of services, using the least restrictive method of intervention. With the goal of enabling the person to live as safely and independently as possible, the APS social worker will coordinate services with available family, supportive friends and community resources.

Anyone aged 18 to 64 who, because of their mental or physical disability is unable to effectively protect themselves against abuse or neglect, or anyone age of 65 or older, who is suspected of being abused or neglected, is eligible for APS without regard to income. If you suspect that an elderly or dependent adult is being abused or neglected, call Marin County Adult Protective Services, 24 hours/day, at (415) 473-2774. All calls are handled confidentially. If a request for APS is considered inappropriate, or if the victim refuses services, the intake social worker can provide consultation, information and referral to the caller. When necessary, APS will keep confidential the name of the person who reported the suspicions.

Process:

  1. Call APS to report suspected dependent adult or elder abuse: (415) 473-2774 
  2. Complete State of California Abuse report forms & Mail the written report within 2 working days. 

Address

Marin County Adult Protective Services
10 N. San Pedro Road
San Rafael, CA 94903

If you suspect abuse in a long-term care facility, contact the Long-Term Care Ombudsman at (415) 473-7446.

 

Failure to report suspected abuse is a misdemeanor punishable by imprisonment/fine.