County of Marin Health and Human Services

Cultural Competence Advisory Board

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)



About the Marin County Cultural Competence Advisory Board

The purpose of the Cultural Competence Advisory Board (CCAB) is to serve as advisors to Behavioral Health and Recovery Services (BHRS) administrators, managers, and direct service staff. The charge of the Board is to examine, analyze, and make recommendations about promising and current behavioral health services and practices that are culturally sensitive, appropriate, and responsive to our diverse consumer community. Additionally, the Board identifies barriers and challenges within BHRS’ system that prevents consumers from adequately accessing needed mental health and substance use services. Barriers may include, but are not limited to, stigma and discrimination, language, and/or lack of cultural awareness. Lastly, the board shall advocate for the rights of consumers and/or family members, when needed and appropriate, to ensure that consumers’ civil rights are respected and protected.

Behavioral Health and Recovery Services Diversity, Equity, and Inclusion: Vision, Mission, and Values

Behavioral Health and Recovery Services (BHRS) is a Division of the Marin County Department of Health and Human Services (HHS). BHRS offers prevention and early intervention, suicide prevention, and crisis services to all residents of Marin County. BHRS also provides outpatient, residential, and hospital care addressing specialty mental health and substance use service needs of Marin Medi-Cal beneficiaries and uninsured residents. The priorities and goals of BHRS strive to establish a comprehensive, integrated and recovery-oriented continuum of evidence-based services that are responsive to community needs, engage multiple systems and stakeholders, encourage community participation, promote system integration, and embrace a comprehensive approach to service delivery.

Our Vision:

BHRS envisions a safer community for all where individuals may realize a meaningful life and the challenges of mental health and/or substance use are addressed in a respectful, compassionate, holistic and effective manner. Inclusion and equity are valued and central to our work. Our diverse communities are honored and strengthened because of our differences.

Our Mission:

BHRS provides prevention, treatment, and recovery services to inspire hope, resiliency, and connection with others to enhance the lives of those affected by mental health and/or substance use challenges. We are dedicated to advancing the health and social equity for all people in San Mateo County and for all communities. We are committed to being an organization that values inclusion and equity for all.

Our Values:

  • We promote culturally responsive person-and-family centered recovery.
  • We are inspired by the individuals and families we serve, their achievements, and potential for wellness and recovery
  • The people, families, the communities we serve, and the members of our workforce guide the care we provide and shape policies and practices.
  • We can achieve our mission and progress towards our vision only through mutual and respectful partnerships that enhance our capabilities and build our capacity.
  • We use proven practices, opportunities, and technologies to prevent and/or reduce the impacts of mental illness and/or substance use, and to promote the health of the individuals, families, and communities we serve.

Purpose / Duties: 

Consistent to one of the state’s high priority list to improve culturally competent mental health and substance use services, and to reduce stigma among the consumer community, the board will identify areas of BHRS systems, policies, procedures, service delivery and practices that can be improved upon. Priorities and recommendations will be established by the board upon careful examination and analysis of BHRS system.

Number of Members: 


If you are a person with a disability and require an accommodation to participate in a County program, service or activity, requests for accommodations may be made by calling (415) 473-4381 (Voice) 473-3232 (TDD/TTY) or by e-mail at at least four work days in advance of the event. Copies of documents are available in alternative formats, upon request.