County of Marin Health and Human Services

LITA (Love is the Answer) of Marin

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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LITA (Love is the Answer) of Marin

Founded in 1975, LITA is a nonprofit organization that strives to improve the quality of life for socially isolated elderly residents of Marin County's long-term care facilities by providing volunteer visitors for regular visits. Tanya Mendoza is the Volunteer Director to contact. Volunteers devote 30 minutes or more per week and make a commitment of at least one year. LITA works with the facilities around Marin to identify elderly residents who are socially isolated and offers this vulnerable population five programs:

1. One-to-One Friends matches residents with volunteers for weekly visits.

2. The Pet Connection volunteers bring along their well-behaved pets for visits.

3. LITA Families matches two or more members of a family with residents.

4. Bridging Generations involves elementary school classes that visit regularly throughout the school year.

5. Bridging Thru Music is an inter-generational program that connects youth musicians with a facility on a regular basis and taps into the power of music to bring back positive memories.


(415) 472-5482



4340 Redwood Highway
San Rafael, CA 94903

Application Process: 

Interview with Director of Volunteers


Any resident of a long term care facility in Marin


No fee