County of Marin Health and Human Services

Marin Access ADA Paratransit

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

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Marin Access ADA Paratransit

Marin Access ADA Paratransit provides door to door service to Marin County residents who have been certified as unable to ride fixed route transit. ADA Paratransit is a shared ride service, reservations are required, and 30 minute trip windows are given for estimated pick-up times. Marin Access ADA Paratransit service provides complementary paratransit to Marin Transit and Golden Gate Transit routes; the service area is within ¾ mile of current routes. Local (Marin-only) trips are available outside of service area on a stand-by basis.

Phone: 

(415) 454-9062

Email: 

Hours: 

7 days a week, 8am-5pm

Fax: 

(415) 256-9159

Address: 

930 Tamalpais Avenue
San Rafael, CA 94901

Application Process: 

Applicants must apply for service and have a disability that prevents them from using fixed-route public transit. The application can be found here:

Eligibility: 

Qualify under the federal guidelines of the ADA

Language: 

  • Spanish
  • Vietnamese
  • Farsi
  • Russian

Accepted Payment: 

Cash or Whistlestop Express Tickets

Fees: 

Fares vary by service area or trip length.