County of Marin Health and Human Services

Marin County Department of Health and Human Services Division of Aging and Adult Services: Long Term Care Ombudsman

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

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Marin County Department of Health and Human Services Division of Aging and Adult Services: Long Term Care Ombudsman

The Ombudsman staff monitors the care of people in long-term residential care homes or nursing facilities.
They are trained advocates who are authorized by State and Federal laws to visit nursing homes, residential care and assisted living facilities to ensure that quality care is given to residents and that they are being treated with dignity and respect. Additionally, Ombudsman staff are educated in the rights, issues and needs of long-term care facility residents and the state and federal regulations which govern those facilities. There is no fee for this service. To register a complaint or request services, please call (415) 473-7446.

Phone: 

(415) 473-7446

Email: 

Hours: 

Monday - Friday, 9:00am - 5:00pm

Fax: 

(415) 473-6933

Address: 

10 N. San Pedro Road
Suite 1013
San Rafael, CA 94903

Application Process: 

Apply by phone.

Eligibility: 

Individual living in a long term care facility

Fees: 

None