County of Marin Health and Human Services

Marin County District Attorney: Consumer Protection Unit

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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Marin County District Attorney: Consumer Protection Unit

The Consumer Protection Unit of the Marin County District Attorney's Office prosecutes violations of consumer statutes if it determines an unfair business practice exists but also provides mediation for varioustypes of disputes.

The Unit's Mediation Program handles consumer-business disputes, animal, neighborhood, and landlord-tenant disputes among others. It also provides education to consumers, retailers, neighbors, landlords, tenants and others and is a public resource for consumer rights information.

This program is offered and available to residents of Marin who have experienced some difficulty in a business transaction or other dispute and assists the parties in an effort to obtain a resolution of their dispute, short of going to court.

Examples of Disputes Mediated:
The complaints which can be considered for mediation are those that involve goods or services offered or sold for personal, family, or household use in the following issues and are not currently in litigation:

CONSUMER - Advertising, warranties, auto repair, car sales, contractor-homeowner, mail order, charitable solicitations, investment opportunities, consignment sales
LANDLORD/TENANT - Repairs, security deposits, evictions
REAL PROPERTY - Sales, easements, drainage, land use
NEIGHBOR - Noise issues, fences, use of common facilities, encroachments
HOMEOWNER ASSOCIATION (HOA) - Fines, assessments, disputes
ANIMAL ISSUES - Potentially Dangerous and Vicious Dog issues, barking dogs, noise or encroachment from horses, peacocks, etc.


(415) 473-6495



(415) 473-3095


3501 Civic Center Drive
Room 130
San Rafael, CA 94903