County of Marin Health and Human Services

Marin County In-Home Supportive Services Program (IHSS)

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County's largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

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Marin County In-Home Supportive Services Program (IHSS)

The IHSS program provides services to eligible people over the age of 65, the blind and/or disabled. The goal of the IHSS program is to allow you to live safely in your own home and avoid the need for out of home care. Services almost always need to be provided in your own home. This could be a house, apartment, hotel, or the home of a relative. If you receive Supplemental Security Income (SSI) or meet all Medi-Cal income eligibility requirements, you may be able to receive IHSS services.

Phone: 

(415) 473-4636

Hours: 

830am -4:30pm

Fax: 

(415) 473-6465

Address: 

10 North San Pedro
San Rafael, CA 94903

Application Process: 

1. Please call the Senior Information & Assistance Line at (415) 473-4636 to apply over the phone. To apply online with forms included: English Forms: In-Home Supportive Services (IHSS) Program Notice to Applicant of Health Care Certification Requirement Form (SOC 874): https://www.cdss.ca.gov/cdssweb/entres/forms/English/SOC874.pdf In-Home Supportive Services (IHSS) Program Health Care Certification Form (SOC 873) : https://www.cdss.ca.gov/cdssweb/entres/forms/English/SOC873.pdf Kaiser Permanente Authorization for Use or Disclosure Form (English): https://healthy.kaiserpermanente.org/static/health/en-us/pdfs/cal/ca_auth_disclosure_PHI.pdf Spanish Forms: In-Home Supportive Services (IHSS) Program Notice to Applicant of Health Care Certification Requirement Form (SOC 874): https://www.cdss.ca.gov/cdssweb/entres/forms/spanish/soc874sp.pdf In-Home Supportive Services (IHSS) Program Health Care Certification Form (SOC 873) https://cdss.ca.gov/cdssweb/entres/forms/Spanish/SOC873SP.pdf Kaiser Permanente Authorization for Use or Disclosure Form: https://healthy.kaiserpermanente.org/static/health/es-us/pdfs/cal/ca_recordsauth_spanish.pdf 2. Once a completed application is processed, the applicant will receive paperwork to return and complete. Included in the paperwork will be a Kaiser Permanente Authorization for Use and Disclosure Form (if the applicant is a Kaiser patient) and the required Health Care Certification Form (SOC 873) that will need to be returned completed by a licensed health care professional. 3. All completed forms must be returned in one of the following ways: a. Mail: Marin Health & Human Services Division of Aging & Adult Services 10 N San Pedro Rd. Ste 1023 San Rafael, CA 94903-4155 b. Email: 473-INFO@marincounty.org c. Fax: 415-473-6165

Eligibility: 

Must be Medi-Cal eligible

Language: 

  • English
  • Spanish
  • Vietnamese
  • Cantonese
  • Interpeters available for other languages