County of Marin Health and Human Services

Novato Dial-A-Ride

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County's largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

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Novato Dial-A-Ride

Novato dial-a-ride is designed to fill gaps in Novato’s local transit service and provide additional service. You can use the dial-a-ride service to make a complete trip within Novato or connect to fixed route transit service for travel outside of Novato. Reservations are required and can be made by calling 415-892-7899. Rides can be reserved up to seven days in advance. Same day reservations are accepted if space is available.

Phone: 

(415) 892-7899

Hours: 

M-F 7:30 - 11:00 and 3:00 - 6:00, Sat./Sun. 9-5:00

Fax: 

(415) 226-0856

Address: 

711 Grand Avenue
Suite 110
San Rafael, CA 94901

Fees: 

Vary’s, transfers accepted