County of Marin Health and Human Services

Seniors At Home (JFCS) Care Management/Counseling Services

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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Seniors At Home (JFCS) Care Management/Counseling Services

Care Management starts with a comprehensive assessment to examine your mental, physical, social, and financial needs. Care managers are able to provide everything from on-going services to a short term senior care consultation to address issues of aging and long term planning. In Marin County, JFCS administers a state-wide voluntary care management program called Multipurpose Senior Services Program (MSSP) that assists very low income nursing home eligible seniors to live independently in their home. JFCS offers a wide range of counseling services for seniors, family caregivers, and others in need of psychological support including the BOOST program to help seniors who suffer from mild to moderate depression. Please call to inquire about fees, scholarships, and other eligibility requirements.


(415) 449-3777


600 Fifth Avenue
San Rafael, CA 94901


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