County of Marin Health and Human Services

Whistlestop CarePool

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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Whistlestop CarePool

Whistlestop CarePool

Whistlestop's CarePool Program: Be a local Hero by becoming a Volunteer Driver for Whistlestop's CarePool Program! CarePool is a vital transportation service for older adults in Marin County. Our Volunteer Drivers take them to medical appointments, grocery shopping, and to socialization destinations. It is a very flexible opportunity, you choose the days and times, review/accept rides online, and, mileage is available. Just several rides a month makes a huge impact on older adults who are no longer able to drive. This is a free service to our riders. Please contact or call (415)456-9062 ext.103. We look forward to meeting you!

Free Volunteer Rides to Medical Appointments or Grocery Shopping

Whistlestop’s CarePool program improves the quality of life of older adults in Marin by helping them get to medical appointments or the grocery store.

CarePool offers:

FREE rides to Marin County residents 65 or older and to people with disabilities
A unique “door-through-door” service
Extra support, such as unloading groceries for riders, walking riders into their doctor’s appointment, and waiting for them until the appointment ends
Optional mileage reimbursement to volunteer drivers




(415) 456-9062



930 Tamalpais Avenue
San Rafael, CA 94901