County of Marin Health and Human Services

Consumer Grievance Resolution

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

(415) 473-3068 | Toll Free (888) 818-1115

Marin County Behavioral Health Recovery and Support Division makes every reasonable effort to meet consumers' needs. The consumer's satisfaction with a particular provider or provider organization and with the treatment received is an important indicator of quality. Consumers are advised of the Consumer Resolution Process and given the opportunity to resolve dissatisfaction about any matter or concern she or he may have at any time.

If you have a complaint about the services you have received you can fill out a Grievance/Appeal form and mail it to the Marin Mental Health Plan using a prepaid postage mailer. Printed grievance/appeal forms are available at all clinical sites. Your grievance will be logged and you will receive a letter acknowledging its receipt. You may also file a grievance by phone with the Program Manager of the Marin Mental Health Plan at numbers listed above.

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.