County of Marin Health and Human Services

Consumer Grievance Resolution

Toll Free (888) 818-1115

Marin County Behavioral Health Recovery and Support Division makes every reasonable effort to meet consumers' needs. The consumer's satisfaction with a particular provider or provider organization and with the treatment received is an important indicator of quality. Consumers are advised of the Consumer Resolution Process and given the opportunity to resolve dissatisfaction about any matter or concern she or he may have at any time.

If you have a complaint about the services you have received you can fill out a Grievance/Appeal form and mail it to the Marin Mental Health Plan using a prepaid postage mailer. Printed grievance/appeal forms are available at all clinical sites. Your grievance will be logged and you will receive a letter acknowledging its receipt. You may also file a grievance by phone with the Program Manager of the Marin Mental Health Plan at numbers listed above.

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.