County of Marin Health and Human Services

Crisis Stabilization Unit (CSU)

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

If you or someone you know is in a crisis, please call 415-473-6666

 
The Marin County Crisis Stabilization Unit is located at:
250 Bon Air Road, Greenbrae, CA 94904

About Us:

Marin County Crisis Stabilization Unit (CSU) provides services to Marin County residents and visitors experiencing a mental health crisis, such as suicidal depression or psychotic behavior.  The CSU Unit, located within MarinHealth Medical Center at 250 Bon Air Rd. in Greenbrae, is open 24 hours/7 days a week and has 6 client rooms with a total of 10 beds to provide attention to youth and adults in psychiatric crisis.  Every client undergoes a detailed psychiatric assessment, nursing assessment, and screening for drug and alcohol use.  The CSU serves children, teenagers, young adults, adults, and older adults regardless of financial status or whether or not they are insured. Length of stay is limited to less than 24 hours.

Crisis Stabilization Unit & Crisis Continuum of Care:

  • Provides psychiatric assessments, referrals, recommendations, and consultation on behalf of individuals who arrive on an involuntary basis (Pursuant: California Welfare and Institutions Code 5150), and for those who come to CSU voluntarily. Typically, clients are experiencing a mental or emotional crisis; in that they may be deemed a danger to themselves or to others, or they may appear incapable of caring for their basic needs.
  • Provides crisis stabilization: individualized interventions directed toward resolution of the presenting, psychiatric episode.
  • Provides evaluations: Clients who appear to require inpatient psychiatric hospitalization will be evaluated. Admissions for inpatient, psychiatric hospitalization are arranged as necessary.
  • Provides referrals: Provides referrals to other county and community-based agencies and services. Some clients may be referred to Bay Area Community Resources (BACR) or to work with Community Action Marin through the use of a Family Partner to address drug and/or alcohol use issues.  
  • Link clients with Family Partners: The role of the Family Partner is to support the family (through the crisis) as an advocate and link them to community resources.

Referrals to CSU are received from families and individuals, from all County of Marin departments, our thirteen local law enforcement agencies, community health providers and agencies, and from facilities and agencies throughout Northern California.

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.

Effective immediately, Psychiatric Emergency Services (PES) changed its name to Crisis Stabilization Unit (CSU).  As such, all references in existing departmental policies and procedures to PES can be understood to reference CSU as well.