County of Marin Health and Human Services

Emergency Information

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County's largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

Current Status

The Severe Weather Emergency Shelter is not open today.  Emergency updates are also available by phone at 415 473 6100.  

Public Health Emergency 

COVID-19

On March 3, 2020, Marin County's Public Health Officer, Dr. Matt Willis, proclaimed a local health emergency as part of broader preparedness efforts related to novel coronavirus, or COVID-19. The County also proclaimed a local state of emergency. These actions are all about preparedness: ensuring the County’s response to a potential outbreak – should one occur – can remain flexible and as fluid as the current COVID-19 situation, while also preserving the County’s ability to recover costs from state or federal sources associated with COVID-19. We are closely monitoring regional and state activities related to the Grand Princess cluster, including monitoring return travelers.  

For up-to-date information, visit https://www.marinhhs.org/coronavirus or contact Communicable Disease Prevention & Control Unit by phone at 415-473-4163 or through the COVID-19 Response Team web form

Severe Weather Emergency Shelter (SWES)

Health and Human Services (H&HS) is the primary funder of 165 of Marin’s 190 year-round emergency shelter beds. In 2018, Marin County's Rotating Emergency Shelter Team [REST] program ended as the County and homeless service partners shifted focus to identifying permanent housing for those experiencing chronic homelessness. Since October 2017, Marin County and its partners have permanently housed more than 200 of our most vulnerable chronically homeless residents.  Marin County and its homeless service partners are committed to ensuring that unhoused individuals are offered shelter when weather conditions put them at risk.  The Severe Weather Emergency Shelter (SWES) launched in 2019 to expand emergency shelter beds during severe weather conditions.  Based on community and client feedback, H&HS revised criteria for SWES activation effective November 1, 2019.  

SWES Criteria

  1. Average temperature overnight is forecasted to be less than 38.0 degrees, and conditions are projected for a minimum of 3 days, or; 

  2. Forecast temperatures to drop below 45 degrees [ie 44.9 degrees or below] for two consecutive days with hazardous conditions (e.g. greater than 1” rain each day, flash flood watch/warning, wind chills or extreme temperature fluctuations); or,

  3. Forecast temperatures to drop below 40 degrees [ie 39.9 degrees or below] with hazardous conditions (e.g. greater than 1” rain each day, flash flood watch/warning, wind chills or extreme temperature fluctuations); or, 

  4. Hazardous air quality (AQI > 300).

Community Notice 

Marin Health and Human Services (HHS) strongly recommends signing up for AlertMarin and Nixle to make sure you receive phone calls and/or texts with critical information in the event of an immediate threat to life or property. Learn more about preparing for Extended Power Outages at https://www.marinhhs.org/preparing-extended-power-outages.

For Emergency Assistance Dial 911

Marin Sheriff Emergency Information
Marin County Emergency Preparedness Resources

About this Page

In the event of a disaster or emergency affecting the Marin HHS community, this site will provide up-to-date information and important instructions pertaining to the situation.