County of Marin Health and Human Services

Health Information Privacy Resources

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Report a suspected privacy rights (HIPAA) violation

View the Federal Government Frequently Asked Questions on HIPAA

If you suspect that there may be an occurrence of Fraud, Waste or Abuse of Medi-Cal or Medicare Resources or other Compliance or Privacy Concerns you can contact the HHS Anonymous Compliance Hotline 415-473-6948.

If you wish to speak directly with a Compliance Officer please contact:

David Rothery- HHS Compliance Officer (415) 473-2087

John Bhambra- HHS Deputy Compliance Officer (415) 473-2531

You can send written correspondence to: Compliance & Privacy Program 20 N. San Pedro - 2 nd Floor San Rafael, CA 94903

E-mail can also be sent to