County of Marin Health and Human Services

Homeless Management Information System

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


What is the Homeless Management Information System (HMIS)?

HMIS is a computerized system that allows participating agencies to record and store client level information on the characteristics and service needs of persons who are homeless or at risk of becoming homeless. HMIS is a helpful resource for homeless service providers to coordinate care, manage their operations, and to better serve their clients.

Marin CoC HMIS Participating Programs Include

  • Adopt A Family of Marin
  • Buckelew
  • Community Action Marin
  • Downtown Streets Team
  • Homeless Outreach Team (HOT)
  • Homeward Bound of Marin
  • Marin City Health & Wellness
  • Marin County Behavioral Health & Recovery Services
  • Marin County Health & Human Services
  • Marin Housing Authority
  • Ritter Center
  • St. Vincent de Paul Society
  • Side By Side TAY
  • U.S. Department of Veterans Affairs

Benefits of an HMIS

  • Allows agencies to track client outcomes and measure program effectiveness
  • Useful resource for developing financial and programmatic reports for funders, boards and other stakeholders
  • Increases the understanding of the local extent and scope of homelessness
  • Provides an unduplicated count of persons experiencing homelessness
  • Can help identify gaps in services and inform policy decisions to improve coordination among agencies


The HMIS project is required by law to maintain the privacy of personal information. We only collect information that we consider appropriate. The collection and use of all personal information is guided by strict standards of confidentiality.


For a full list of files, see our Forms and Documents.