County of Marin Health and Human Services

Ken Shapiro

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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Chief Assistant Director/COO

Ken Shapiro became the Chief Assistant Director/COO of Marin HHS in April, 2020.  Prior, he was the Director of the Department’s Whole Person Care program which coordinates care and shares data across housing, medical, mental health, and social services, with a focus on people experiencing homelessness.

Before joining Marin County, he was the Executive Officer for the U.S. Department of Health & Human Services’ Region IX office where he was responsible for oversight and management of all activities of the Regional Director’s office which encompasses California, Arizona, Nevada, and Hawaii, Tribal Nations, and US-Affiliated Pacific Islands. 

Prior to that, he was a Policy Advisor at the White House Office of National Drug Control Policy.

He has an MSW from the University of Maryland and is lucky to reside in Marin with his wife and two children.