County of Marin Health and Human Services

Reporting Abuse and Neglect

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVID-19@marincounty.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

Anyone who is A mandated reporter is someone who is required by law to report abuse.

“Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner, clergy member, or employee of a count adult protective services agency or a local law enforcement agency is a mandated reporter.” Welfare & Institutions Code Section 15630(a)

  • Care custodians (e.g., attendants, day care staff, senior center staff)
  • Health care practitioners (e.g., doctors, dentists, nurses, therapists, and their office staff)
  • Law enforcement agency employees
  • Medical examiners
  • Paramedics and firefighters
  • Code enforcement agency employees
  • Animal control agency employees
  • Financial institutions employees
  • Clergy members
  • Adult/child protective services staff
  • All staff of Marin County Social Services having client contact

What Must Be Reported?

  • Physical abuse (including sexual abuse)
  • Neglect
  • Financial abuse
  • Abandonment
  • Isolation
  • Abduction
  • Self-neglect
  • (Mental suffering - reporting optional)

Mandated reporters are required to report when:

  • The victim reports abuse has occurred.
  • Abuse is observed by the mandated reporter.
  • Abuse is reasonably suspected (e.g., injury or condition.)

“Any mandated reporter who, in his or her professional capacity, or within the scope of his or her employment, has observed or has knowledge of an incident that reasonably appears to be physical abuse (including sexual abuse), abandonment, isolation, financial abuse, abduction, or neglect (including self-neglect), or is told by an elder or dependent adult that he or she has experienced behavior constituting physical abuse, abandonment, isolation, financial abuse, abduction, or neglect, or reasonably suspects that abuse shall report the known or suspected instance of abuse by telephone immediately or as soon as practically possible, and by written report sent within two (2) working days to the appropriate agency.” Welfare & Institutions Code 15630

Steps to report Dependent Adult or Elder Abuse to Adult Protective Services

(Call 911 for Life-Threatening Emergencies)

  1. Call APS to report dependent adult or elder abuse:  (415) 473-2774 
  2. Complete State of California Abuse report forms:
  1. Mail the written report within 2 working days to:

Marin County Adult Protective Services
10 N. San Pedro Road
San Rafael, CA 94903

To report dependent adult/elder abuse in a long term care facility such as a skilled nursing facility or residential care facility, call the Long Term Care Ombudsman (415) 473-7446.
 

Failure to report suspected abuse is a misdemeanor punishable by imprisonment/fine.

Confidentiality - A mandated reporter is required to give their name. The identity of all persons who report shall be confidential. Violation of statutory confidentiality is a misdemeanor. APS may reveal the names of reporting parties only to other investigative agencies as specified by law. No person required to report abuse will bear criminal liability for reporting. No supervisor or administrator may impede or prohibit reporting.