County of Marin Health and Human Services

Staying Cool and Safe in Warm Weather

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Cooling Tips

  • Go to a cool place like the shopping mall, the movies, the library, or a senior center.
  • Slow down. Plan outdoor activities before noon or in the evening.
  • Stay indoors as much as possible. If air conditioning is not being used, stay on the lowest floor. Keep shades down and blinds closed, but windows slightly open. If safe, leave windows open at night.
  • Electric fans do not cool the air, but they do create a breeze, which cools your body.
  • Take cool baths or showers.
  • Place a damp towel around your shoulders to reduce body heat.
  • Wear lightweight, loose-fitting, light-colored clothing and a wide brimmed hat. Use sunscreen with a SPF of at least 15.

Safety Tips

  • Air out hot cars before getting into them.
  • Drink more fluids than usual even if you do not feel thirsty. Water is the safest liquid to drink during heat emergencies. Avoid drinks with alcohol or caffeine; they increase the heat's effects on your body.
  • Eat small meals and eat more often. Avoid foods that are high in protein, which increases metabolic heat.
  • Avoid using salt tablets unless directed to do so by a physician.
  • If you take diuretics, ask your physician about a lower dosage during hot weather.

Air Conditioned Public Sites

During the summer, the following are publicly available air conditioned sites. Spending at least two hours per day in air conditioning limits the risk of heat related illness. Click here for an up-to-date list of Cooling Centers.

Warning Signs of Heat Problems

For more information phone 415-457-INFO (4636).

Heat Exhaustion

When body fluids are lost though heavy sweating, blood flow to vital organs is reduced. This results in a mild form of shock. If not treated, the victim may suffer heat stroke.


  • Cool, moist, pale or flushed skin
  • Dizziness
  • Heavy sweating
  • Exhaustion
  • Headache
  • Nausea or vomiting

Get the person to a cooler place. Remove or loosen tight clothing and apply cool, wet cloths and ice packs. If the person is conscious, give cool water to drink. Make sure the person drinks slowly. Give a half glass of cool water every 15 minutes.

Heat Stroke

Heat stroke is life-threatening. The victim's temperature control system, which produces sweat to cool the body, stops working. The body temperature can rise so high that brain damage and death may occur.


  • Hot, red skin
  • Rapid, weak pulse
  • Little or no sweating
  • Rapid, shallow breathing
  • Changes in consciousness
  • High body temperature

Call 911 or a doctor. Move the person to a cooler place. Quickly cool the body. Immerse victim in a cool bath, or wrap wet sheets around the body and fan it. Use ice packs. Watch for signals of breathing problems. Keep the person lying down and continue to cool the body. If the victim refuses water or is vomiting, or there are changes in the level of consciousness, do not give anything to eat or drink.