County of Marin Health and Human Services

Adult Continuing Care & Case Management

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


3270 Kerner Blvd., San Rafael, 415-473-2100
250 Bon Air, Greenbrae, 415-473-6835


The Adult Case Management Program is intended to support adults, age 18 and above, who struggle with severe mental health symptoms. The goal of this culturally competent multi-disciplinary program is to promote wellness and recovery through individualized treatment. Our intention is to encourage client’s independence and connect them to community supports.  Adult Case Management welcomes clients to come as they are in their current stage of recovery. Additionally, Peer services are provided in support of recovery by trained individuals with lived experience.

Target Population

The target population of the Adult Case Management Program is adults, age 18 and above, with serious mental illness who reside in Marin County. Individuals may or may not have a co-occurring substance abuse disorder.

Referral Process

Eligible adults must be referred from the County of Marin Access Line, 888-818-1115.

Services Provided

  • Peer Support
  • Psychotherapy
  • Psychiatric Medication Management
  • Intensive Case Management 
    • Personal Services Coordinator
    • Individual treatment goals established
    • Psychiatric treatment
    • Skills building
    • Bridging to resources that will help support a meaningful life including: financial, independent living, health, educational, occupational, vocational, legal, substance use, family, community involvement


Program services are covered by Medi-Cal insurance and/or the individual’s ability to pay.

Contact Information

3270 Kerner Blvd., San Rafael 415-473-2100

250 Bon Air, Greenbrae 415-473-6835

SERVICES ARE PROVIDED IN ENGLISH, SPANISH, AND VIETNAMESE. Interpreter services are available for other languages upon request.

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.