County of Marin Health and Human Services

Behavioral Health Medical Records

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

All medical records are strictly confidential. Information from records will NOT be released to anyone without written authorization of the patient, except as required by law.  Medical Records Department can assist you with the following services:

  • Requesting medical records for yourself
  • Sending medical records from Marin Behavioral Health and Recovery Services to another health facility or provider

Copies of Medical Records

Clients who wish to obtain a copy of their Medical Records may contact the Medical Records Department at 415-473-6779 or email at bhrsmedicalrecords@marincounty.org. If you wish to release your medical record to anyone, including yourself, you must first sign a release form.

Forms are available in PDF format on this page.

Forms require an ink signature.  Signed completed forms may be returned in person, faxed to 415-473-4113, or mailed to:

Medical Records Department
Behavioral Health and Recovery Services
County of Marin Department of Health and Human Services
250 Bon Air Road, Unit B
Greenbrae, CA 94904

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.