County of Marin Health and Human Services

Children and Family Services Emergency Response

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

Children and Family Services (CFS) Emergency Response is available 24 hours a day, 7 days a week, 365 days a year to receive and assess allegations of child abuse, neglect or exploitation.

Each report is assessed to determine the level of response/information required to protect the child(ren).
Children and Family Services will respond to all reports that rise to the standard of investigation within 24 hours, or within ten calendar days as assessed. If an in-person response is not required the report will be documented in our computer system.

Any incident of alleged or suspected child abuse, or a reasonable suspicion of abuse, which comes to your attention, should immediately be reported. For information on mandated reporting law, please see this handbook on California Child Abuse and Neglect Reporting Law.

All reports should be made as soon as possible.

Steps include:

  1. First, please call (415) 473-7153.
  2. Second, please download Suspected Child Abuse Report Form and fill out.
  3. Last, please fax reports to (415) 473-3279.

If the agency assesses that the children are at risk, Children and Family Services will assign a Social Worker to work with the family. Children and Family Services can provide services to children and their families both when the children remain in the home (Family Maintenance) and when they must be placed with relatives or in foster care (Family Reunification). Children can remain in care until the family crisis has passed and the family is ready to care for the children safely. If it is not possible for the children to return to the family home, Children and Family Services will plan for, or provide, their care.