County of Marin Health and Human Services

Dental Clinics

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County's largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

Marin Dental Clinics

Effective Thursday, November 9, 2017, your dental care will be transferred to Marin Community Clinics (MCC) at the same 411 4th street location. Marin Health and Human Services (Marin HHS) has been honored to provide dental services for you. For more information on MCC’s dental services, read. their brochure in English (link) and Spanish (link). 

If you are a current or past patient of Marin HHS, you may request that a copy or written summary of your health record be transferred to you or another practice of your choice. In order to provide adequate time to transfer your health records, requests should be made either in person or by calling 415.473.5450 or via fax at 415.473.5460.

Unless otherwise requested, all dental records created by Marin HHS will be transferred to:

Marin Community Clinics

C/O HIMS Dept
9 Commercial Blvd, Suite 100
Novato, CA 94949
415.798.3124 (phone)
415.798.3198 (fax)
E-Mail: medicalrecords@marinclinic.org
 

Marin HHS wants to thank you again for allowing us to serve your dental needs. Please review the additional important information below.

How long should patient records be retained?

  • 10 years after the last visit or significant contact (a recorded event in the patient’s chart)
  • 21 years after treating a pregnant woman
  • 21 years after delivery or treatment of an infant
  • 6 years after death of a patient
  • Medicare/Medicaid requires original source documentation and medical records for claims to be retained for 6 years, after the bill is paid

Where and how should records be maintained?

  • Records should be stored to allow for lawful access and in a place that maintains confidentiality
  • The responsible person, corporation, or legal entity acting in the capacity of custodian of the records must comply with and be subject to federal and/or state confidentiality laws and regulations
  • Medicare/Medicaid requires patient records to be accessible if records are stored in a location other than the business address on file with those programs. Post office boxes and drop boxes are not acceptable addresses for the storage of patient records.

Disposing of records:

  • To preserve confidentiality, all records, wherever possible, should be destroyed after the retention period has passed.