County of Marin Health and Human Services

Family Strengthening Program

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Across Marin County, a growing number of families and communities are struggling to meet their basic needs, and to provide care and support for their children. The Family Strengthening Program works to find better ways of supporting families, in these tough times and beyond. The Family Strengthening approach is built upon the understanding that family is the most fundamental influence in the lives and outcomes of children, and families are strong when they are supported by safe and thriving neighborhoods.

Marin County's Family Strengthening Program is made up of formal and informal resources that are coordinated, accessible and reflective of our growing diversity. Everyone in the community shares the responsibility of contributing to the wellbeing of families.

The Family Strengthening group works to:

  • Create linkages between family support stakeholders
  • Build political will in support of families in Marin
  • Respond to priorities identified by families and service providers

Sign up for our Family Strengthening Email Newsletter