County of Marin Health and Human Services

What happens after I make an appointment?

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)



  • Review of income.
  • Review of health and medical history.
  • Review of usual dietary intake and eating patterns.
  • Review of immunization record (children only).
  • Height & weight measurements taken.
  • Hemoglobin test performed (over 9 months of age).
  • Meet with health professional for determination of nutrition eligibility for program.
  • Discuss foods that will be received from WIC.
  • Learn nutrition & health information applicable for participant.
  • Learn about other helpful services & resources in the community.
  • Learn about how to use the WIC Food Instruments (checks).
  • Make next appointment to pick up Food Instruments and receive additional nutrition education.