County of Marin Health and Human Services

Financial Services

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


BHRS Financial Services are under the direction of an Assistant Chief Fiscal Officer (CFO) H&HS – Behavioral Health and Recovery Services who provides overall direction and oversight of all fiscal and related administrative services. The Assistant CFO reports to the CFO of Health & Human Services.

Fiscal services include budget planning and development, general accounting, billing and claiming, cost reporting, and contract management.

Client Accounts

(415) 473-6816

In order to provide the best possible service, the Behavioral Health and Recovery Services Division depends on funding from many different sources, both public and private. Therefore, it is important for clients to let us know whether they have any sort of health care coverage, such as Medi-Cal, Medicare, Blue Cross, or another third party insurance company. We generally ask clients to provide us with insurance and financial information upon intake. If your health coverage or financial situation should change in any way, please contact us as soon as possible at the telephone number above.

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.