County of Marin Health and Human Services


Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Children and Family Services (CFS) staff protect children from abuse and neglect, and work with birth families to help them keep their children safe.  When children must be removed from their birth families, CFS looks for relatives or non-related extended family members to care for the children and if none are available they are placed in the temporary care of Resource Family homes.    In most cases, birth parents are provided with services for six to eighteen months to help them reunify (reunite) with their children.  At the same time, a concurrent plan is made to determine where the children will live permanently if they are unable to return to their parents’ care.  Once services to the parents have ended there are three options:  Adoption, Legal Guardianship and Permanent Placement.  The Resource Family that has been caring for the child may be considered as the permanent home through legal guardianship or adoption.  

While adoption is possible through the county, it is not the primary focus.  Individuals that wish to expand their family through adoption of children in the child welfare system would be best served by working with one of our community partners that specialize in adoption and provide services in many counties.  


Resource Family Approval (RFA) is the process for approving families for foster care, legal guardianship and adoption of youth in the child welfare and probation systems.  Once approved, a family is able to transition from temporary foster care to permanent placement/adoption with no further assessment.  Children who need permanent homes are of all ages and ethnic backgrounds.  Some are brothers and sisters that want to stay together and some may not be English-speaking.  While they have all experienced separation from their birth families, they can blossom and grow in a stable and loving home.

Any adult (18 or older) resident of Marin County is invited to learn more about Resource Family Approval at an orientation.  Offered monthly, the orientations are facilitated by a social worker and a Resource Parent who will discuss the application process, the training and support available and answer questions.  You may view the schedule and register for an Orientation here.