County of Marin Health and Human Services

Idylwood Care Center

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


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Idylwood Care Center

Crestwood Behavioral Health has been providing medical and behavioral care treatment at its Idylwood Care Center since 1993. The 170-bed Skilled Nursing Facility (SNF) with two separate buildings. One focuses on long-term care and rehabilitation services, while the second building serves men and women diagnosed with concurrent medical and neurological conditions. Idylwood Care Center fills the tremendous void in services for residents with concurrent diagnoses, many of whom typically struggle in regular long term placements. Idylwood Care Center in Sunnyvale serves men and women from more than 15 counties from all over California.


(408) 739-2383



(408) 739-8794


1002 W. Fremont Avenue
Sunnyvale, CA 94087


  • English
  • Spanish
  • Tagalog
  • Mandarin
  • Cantonese
  • Vietnamese
  • Russian