County of Marin Health and Human Services

Connection Center

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

connectctr_med.jpgcampus3_med.jpgThe Connection Center is the heart of the campus.  With its soaring glass walls, large lobby, café, and state-of-the-art conference rooms, clients, staff, and community members are welcomed to a variety of programs. Unlike a traditional lobby, the Connection Center is the focal point for health promotion, prevention activities, and contact information for other County and community services. The reception area, hosted by bilingual, multi-cultural staff members, offers information about Campus programs and community resources, referrals, billing services, case management, health insurance enrollment, and assistance navigating and accessing services. 

Our Mission: To create a system of H&HS and community resources and referrals that supports primary prevention and is integrated and accessible to the Campus and communities.

Prevention is a primary strategy in addressing the health and wellness of our community. By working “upstream” to address the key preventable risk factors that affect health and quality of life, the Connection Center encourages and supports healthy choices. Two large LCD screens feature health promotion and education materials, streaming in Spanish and English, and there are exhibits and displays which highlight various Marin community services and health-related activities. Prevention topics for the screens and for classes were prioritized through a series of community focus groups and meetings, as well as by H&HS staff surveys and focus groups.