County of Marin Health and Human Services

Drug/Medi-Cal Organized Delivery System Waiver (DMC-ODS)

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


The Centers for Medicare and Medicaid Services (CMS) has approved California's Drug Medi-Cal Organized Delivery System (DMC-ODS) Waiver amendment which provides a continuum of care modeled after the American Society of Addiction Medicine (ASAM) criteria for substance use disorder treatment services. For additional information, please visit the DHCS DMC-ODS website.

For additional information on becoming a certified Drug/Medi-Cal provider, please be sure to visit the DHCS Drug/Medi-Cal Certification/Re-Certification/Continued Certification webpage.

For links to presentations related to the DMC-ODS Waiver, please visit the CIBHS Capacity Building Training Series webpage and DHCS DMC-ODS webpage.

We invite your input in developing and implementing Marin County's DMC-ODS Plan. For questions or to submit input, please contact Catherine Condon via e-mail or click here.

For information and a referral to substance use services, call the Behavioral Health Access Line at 1-888-818-1115 (toll free).

Mental Health and Substance Use Services (MHSUS) changed its name to Behavioral Health and Recovery Services (BHRS).  As such, all references in existing departmental policies and procedures to MHSUS can be understood to reference BHRS as well.