County of Marin Health and Human Services

HIV/AIDS Services Program

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Effective January 24, 2018, Marin HHS Specialty Clinics closed permanently. On February 1, 2018, Marin Community Clinics (MCC) will begin offering primary and specialty care (including infectious disease services) at 3260 Kerner Blvd. The medical records of patients who are continuing their care with MCC have been transferred to MCC. If you chose another provider, you may request a copy or written summary of your health record be transferred to you or another practice of your choice by calling (415) 473-4163 or via fax at (415) 473-6002.

Marin HHS wants to thank you again for allowing us to serve your health care needs. Please review the additional important information below.

How long should patient records be retained?

10 years after the last visit or significant contact (a recorded event in the patient's chart)
21 years after treating a pregnant woman
21 years after delivery or treatment of an infant
6 years after death of a patient
Medicare/Medicaid requires original source documentation and medical records for claims to be retained for 6 years, after the bill is paid

Where and how should records be maintained?

Records should be stored to allow for lawful access and in a place that maintains confidentiality
The responsible person, corporation, or legal entity acting in the capacity of custodian of the records must comply with and be subject to federal and/or state confidentiality laws and regulations.
Medicare/Medicaid requires patient records to be accessible if records are stored in a location other than the business address on file with those programs. Post office boxes and drop boxes are not acceptable addresses for the storage of patient records.

Disposing of records:

To preserve confidentiality, all records, wherever possible, should be destroyed after the retention period has passed.

Unless otherwise requested, all medical records created by Marin HHS will be archived. If you need a copy of your medical records after the clinic closure, please contact us by mail, phone, fax, or email.

Marin HHS

3240 Kerner Boulevard

San Rafael, CA 94901

(415) 473-4163 (phone)

(415) 473-6002 (fax)

Further information can be obtained by calling the phone numbers below:

  • AIDS Drug Assistance Program (ADAP): (415) 473-3037
  • AIDS Epidemiology/Statistics: (415) 473-6722
  • Marin HIV/AIDS CARE Council: (415) 473-3037


Ryan White Programa Financiado de Servicios de VIH / SIDA
Marin HIV/AIDS Care Council

Provision of PrEP providers:

Service Provider:
Planned Parenthood