County of Marin Health and Human Services

Long-Term Care Ombudsman Program

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVID-19@marincounty.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

About Us:

The Marin County Long-Term care Ombudsman Program is a federally mandated program administered in Marin by the Marin County Health and Human Services, Office of Aging and Adult Services. State certified staff and volunteer Ombudsman provide assistance resolving problems for residents living in licensed assisted living and skilled nursing facilities.

The mission of the Marin County Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal to ensure their dignity, quality of life, and quality of care.

How We Help:

We...

  • Provide free and confidential services
  • Provide assistance in resolving complaints made by or behalf of residents in assisted living and skilled nursing facilities
  • Provide information and consultations to individuals and facilities about resident rights, Medicare and Medi-Cal, discharge planning and community resources
  • Provide speakers to groups and organizations to assist in community education
  • Witness Advance Health Care Directives in skilled nursing facilities
  • Provide information about options and costs for assisted living or skilled nursing facilities in Marin County
  • Attend resident care plan meetings upon request
  • Receive and investigate allegations of suspected abuse involving residents in licensed assisted living communities, skilled nursing facilities and and homes for individuals with intellectual and developmental disabilities in Marin County
  • Offer volunteer Ombudsman opportunities

Resources 

Get Involved

Application to volunteer