County of Marin Health and Human Services

General Relief

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Messaging, closures, and rules are changing rapidly as the threat from the COVID-19 virus increases. The County of Marin is working hard to ensure the safety of our residents, businesses, employees, and visitors. The General Relief program is implementing recommended measures to help minimize the risk to the  community and to our employees.  We have developed contingency plans for our clients including temporary waiving the following:

  • Monthly Update Reports
  • Weekly Job Search Activity Report
  • Application may be picked up and submitted at the outside resource/document station at 120 N. Redwood, San Rafael
  • Applicants for benefits will be granted phone interviews

If you are currently receiving a General Relief loan it will not be interrupted during the COVID-19 situation.  All requirements will resume when the event has ended.

Call 1-877-410-8817 for questions.

What is General Relief (GR)?

GR is a county-funded program that provides temporary cash aid to eligible Marin adults (over 18 years old) who have no dependent children living with them. Its goal is to help clients obtain self-sufficiency.

How do I apply?

You may apply in person at our office at 120 North Redwood Drive, San Rafael, CA 94903 from 8:00 AM to 4:00 PM, Monday through Friday at the 1st floor reception, Window 4. When you return a signed and dated GR application package, you will be given an appointment for an intake interview within 7 business days. GR eligibility staff is sometimes available at other locations. For more information, please call (415) 473-3450.

How do I get an earlier intake interview?

If you wish to be seen sooner, you may return daily to ask for a standby appointment. When another client cancels their scheduled appointment, staff will give away the slot to someone on the standby list. Names on the list are not carried over to the following day. Standby appointments are given on a first-come, first-served basis.

What are the basic eligibility requirements for GR?

Eligibility for GR is based on residency, income and resources:

  • You must live in Marin and intend to stay.
  • You must be a United States citizen, legal permanent resident, or residing under Permanent Residence Under Color of Law (PRUCOL).
  • Liquid assets cannot exceed $200.
  • Income may not exceed the maximum cash aid grant of $387 per month (single person) or $636 per month (for a married couple).
  • Personal property cannot exceed $600 (some items are exempt).
  • You will be required to apply for and accept any potentially available income such as unemployment, financial aid, pensions, Social Security benefits, etc.
  • Other criteria may come into play depending upon your individual situation.

How much will I receive if I qualify?

The maximum GR benefit for a single person is $387 a month and $636 a month for married couples, (allowable income will reduce the amount of GR awarded).

Am I eligible for GR if I received Cal-Fresh (formerly Food Stamps)?

Receiving CalFresh neither entitles you to GR benefits nor excludes you from receiving them.

Will I receive medical benefits?

If you are temporarily unable to work or disabled, GR requires you to apply for and accept the County Medical Services Program (CMSP) or Medi-Cal.

How long can I get GR?

If you are able to work, you may receive GR for 180 days within a 12-month period. If GR determines you are not able to work due to physical, mental, or other impairments, there is no limit on how long you can receive GR as long as you meet ongoing program requirements. Your situation is reviewed each month.

What happens if I do not get a job within the 180 day time limit?

Your employability is continually being reassessed as you participate in our employment services. Additional resources may be provided to assist you as needed.

What employment services does the GR program offer?

GR is designed to help recipients obtain self-sufficiency by offering employment services. Recipients receive an individualized assessment of their employability based on their work skills, work experience, limitations and capabilities.

An employment counselor will help you develop an employment plan to focus your job search efforts in light of the current market. Workshops are available that will provide job-search training and other skill development that will enhance recipients’ efforts in landing a job. Referral services and other educational opportunities may also be suggested.

What if I am disabled or temporarily unable to work?

If GR determines you are temporarily or permanently unable to work you will be placed in the GR Work Exempt Program. GR staff, in conjunction with program evaluators and community partners, will develop a treatment plan that assists your recovery and hopefully leads to employment or a more stable source of income. If you are disabled for more than a 12-month period and cannot work as a result of this, GR will support your claim for disability benefits from Social Security.

What are the requirements to stay on GR?

Participants must follow the individualized program mandates such as completing employer contact logs or attending evaluations. All clients must complete a monthly update report. Failure to do so may result in a sanction or discontinuance from the GR program.

What is a sanction?

A sanction is discontinuance from the GR program for a specific time period for failure to comply with eligibility or GR requirements. The sanction period for each occurrence is as follows: first, 30 days, second, 60 days, third and subsequent, 90 days.

What happens if I feel that the sanction was in error?

Call your eligibility worker to discuss the reasons for the discontinuance. A GR recipient may also request an appeal review hearing. This request form is available on the back of the discontinuance notification. The form must be received on or before the 30th calendar day from the date of discontinuance.

What is the CAPI Program?

Cash Assistance Program for Immigrants (CAPI) provides cash assistance to certain aged, blind, and disabled legal non-citizens ineligible for Supplemental Social Security Income/State Supplemental Payment (SSI/SSP) due to their immigration status. CAPI applicants are screened and given the CAPI application at our 120 North Redwood office, however applications are then sent to San Mateo County to be processed.