County of Marin Health and Human Services

Public Assistance

ANNOUNCEMENT: Public Assistance Modified Services  

Due to the increased volume of applications during the pandemic, we are experiencing a significant backlog of Medi-Cal applications and long wait times at our Call Center. To rectify this situation and improve overall customer service, the Public Assistance Call Center will be closed on three upcoming Wednesdays: April 13, April 27, and May 11, 2022. 

Additionally, the Public Assistance lobbies at 120 N. Redwood Drive and 3240 Kerner Boulevard in San Rafael will have modified services on those days. 

In-person services available: 

  • Emergency services available for CalWORKs applicants and recipients 
  • Future appointments can be scheduled for other urgent needs  
  • EBT card pick-ups   
  • Mail pick-ups for homeless clients using 120 N. Redwood as mailing address 

Please consider accessing services at BenefitsCal.com or calling our Interactive Voice Response system at 877-410-8817 on these dates. 

ANUNCIO: Servicios Modificados de Asistencia Pública 

Debido al aumento en el volumen de solicitudes durante la pandemia, estamos experimentando una importante acumulación de solicitudes de Medi-Cal y largos tiempos de espera en nuestro Centro de Atención Telefónica. Para rectificar esta situación y mejorar el servicio al cliente en general, el Centro de Atención Telefónica de Asistencia Pública estará cerrado en tres miércoles venideros: 13 de abril, 27 de abril, y 11 de mayo de 2022. 

Adicionalmente, las salas de Asistencia Pública en 120 N. Redwood Drive y 3240 Kerner Boulevard en San Rafael tendrán servicios modificados durante esos días. 

Servicios en persona disponibles: 

  • Servicios de emergencia disponibles para solicitantes y beneficiarios de  CalWORKs  
  • Se pueden programar futuras citas para otras necesidades urgentes  
  • Retiros de tarjetas EBT
  • Retiro de correo para clientes sin hogar que usan 120 N. Redwood como dirección de correo 

Por favor, considere acceder a los servicios en BenefitsCal.com o llamar a nuestro Sistema Interactivo de Respuesta de Voz al 877-410-8817 en estas fechas. 

 

Sự thông báo: Điều Chỉnh Các Dịch Vụ Hỗ Trợ Công Chúng:

Do số lượng đơn đăng ký tăng lên trong thời gian đại dịch, chúng tôi đang gặp phải tình trạng tồn đọng đáng kể các đơn đăng ký Medi-Cal và thời gian chờ đợi lâu khi sử dụng dịch vụ Trung Tâm Hỗ Trợ Qua Điện Thoại (Call Center) của chúng tôi. Để khắc phục tình trạng này và cải thiện dịch vụ khách hàng tổng thể, Trung Tâm Hỗ Trợ Công Chúng Qua Điện Thoại (Public Assistance Call Center) sẽ đóng cửa vào ba ngày thứ Tư sắp tới: 13 tháng 4, 27 tháng 4 và 11 tháng 5 năm 2022.

Ngoài ra, các văn phòng Hỗ Trợ Công Chúng (Public Assistance lobbies) tại 120 N. Redwood Drive và 3240 Kerner Boulevard ở San Rafael sẽ có các dịch vụ điều chỉnh vào những ngày đó.

Các Dịch Vụ Trực Tiếp Sẵn Có:

  • Các dịch vụ khẩn cấp sẵn có cho người nộp và nhận đơn CalWORKs
  • Có thể lên lịch các cuộc hẹn trong tương lai dành cho các nhu cầu khẩn cấp khác 
  • Nhận thẻ EBT
  • Dịch vụ nhận thư từ dành cho những cá nhân vô gia cư đang sử dụng địa chỉ 120 N. Redwood để nhận và gửi thư từ

Vui lòng cân nhắc tiếp cận các dịch vụ tại BenefitsCal.com hoặc gọi đến hệ thống Phản Hồi Bằng Giọng Nói Tương Tác (Interactive Voice Response system) của chúng tôi theo số 877-410-8817 vào những ngày này.

 

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Visit BenefitsCal.com today to apply.

The Public Assistance Branch of the Division of Social Services is responsible for the administration the major public assistance programs in Marin County. Division staff provide eligibility determinations and related services for the following programs:
CalWorksMedi-CalCMSPCalFresh - SNAP

Verifications Required:

When applying for public assistance programs, certain items are required to determine if an individual or family is eligible. The verifications needed may vary depending on the program you are applying for.

Please provide the following items for each family member applying for aid, if applicable:

  • Picture identification card
  • Social Security card
  • Medicare card or other health insurance card
  • Proof of citizenship or immigration status (birth certificate, passport, immigration card or VISA)
  • Proof of address (lease, rent receipt, utility bill)
  • Proof of income (paystubs, Federal income tax return with all attachments for self-employed, unemployment or disability payments, cash gifts or loans received)
  • Verification of property/assets (checking, savings, IRA or retirement account statements, car registration(s), land owned, etc.)
  • Additional verification may be requested

Welfare Fraud:

The Special Investigations Unit (SIU) is responsible for maintaining the integrity of public assistance programs. Welfare fraud investigators are charged with deterring, detecting and prosecuting fraud. This ensures that our programs are available for those in need of assistance. Referrals are received from the community, automated detection systems, eligibility staff and other agencies, hotlines, etc. All referrals are investigated, and the caller may remain anonymous. We have a bilingual speaking investigator available for Spanish referrals and assisting in translations.

SIU also contains the Collections Unit, which is responsible for billing and collecting overpayments due to administrative errors, client caused errors, and intentional program violations. Marin participates in the Tax Intercept Program which enables our Department to collect money from clients that are not paying by intercepting their tax returns.

To report suspected fraud for CalWORKs, CalFresh, General Assistance or In-Home Support Services (IHSS) please call (415) 473-7071 or fax (415) 473-7166.

To report Medi-Cal suspected fraud for Medi-Cal, please call (800) 822-6222, emailstopmedicalfraud@dhcs.ca.gov, or submit a complaint form online at https://apps.dhcs.ca.gov/AutoForm2/default.aspx?af=1828.

Online Eligibility Screener: find out if you might qualify for helpful benefits.