County of Marin Health and Human Services

Public Assistance

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email 457-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

Many HHS offices are reopening with limited staffing to the public on Tuesday, June 9, following an in-service training day on June 8. The campus at 120 North Redwood Drive in San Rafael will open Monday, June 15th.

Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

The Public Assistance Branch of the Division of Social Services is responsible for the administration the major public assistance programs in Marin County. Division staff provide eligibility determinations and related services for the following programs:
CalWorks, Medi-Cal, CMSP, CalFresh - SNAP

Verifications Required:

When applying for public assistance programs, certain items are required to determine if an individual or family is eligible. The verifications needed may vary depending on the program you are applying for.

Please provide the following items for each family member applying for aid, if applicable:

  • Picture identification card
  • Social Security card
  • Medicare card or other health insurance card
  • Proof of citizenship or immigration status (birth certificate, passport, immigration card or VISA)
  • Proof of address (lease, rent receipt, utility bill)
  • Proof of income (paystubs, Federal income tax return with all attachments for self-employed, unemployment or disability payments, cash gifts or loans received)
  • Verification of property/assets (checking, savings, IRA or retirement account statements, car registration(s), land owned, etc.)
  • Additional verification may be requested

Welfare Fraud:

The Special Investigations Unit (SIU) is responsible for maintaining the integrity of public assistance programs. Welfare fraud investigators are charged with deterring, detecting and prosecuting fraud. This ensures that our programs are available for those in need of assistance. Referrals are received from the community, automated detection systems, eligibility staff and other agencies, hotlines, etc. All referrals are investigated, and the caller may remain anonymous. We have a bilingual speaking investigator available for Spanish referrals and assisting in translations.

SIU also contains the Collections Unit, which is responsible for billing and collecting overpayments due to administrative errors, client caused errors, and intentional program violations. Marin participates in the Tax Intercept Program which enables our Department to collect money from clients that are not paying by intercepting their tax returns.

To report suspected fraud for CalWORKs, CalFresh, General Assistance or In-Home Support Services (IHSS) please call (415) 473-7071 or fax (415) 473-7166.

To report Medi-Cal suspected fraud for Medi-Cal, please call (800) 822-6222, emailstopmedicalfraud@dhcs.ca.gov, or submit a complaint form online at https://apps.dhcs.ca.gov/AutoForm2/default.aspx?af=1828.

Online Eligibility Screener: find out if you might qualify for helpful benefits.