County of Marin Health and Human Services

Healthcare Preparedness Program (HPP)

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817, or visit c4yourself.com.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 473-INFO (415) 473-4636 or email 473-INFO@marincounty.org.
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)

 

Novel Coronavirus Information

Marin County Public Health is working closely with the California Department of Public Health (CDPH), the Centers for Disease Control and Prevention (CDC), and our regional and local partners to protect our community. We will be providing regular communication and guidance to the Marin community. In addition to the CDC page linked above, you can find more information regarding Coronavirus here: https://www.marinhhs.org/coronavirus

Joint Statement Against Discrimination

Extended Power Outage Preparedness Information

Please see the information about Preparing for Extended Power Outages at https://www.marinhhs.org/preparing-extended-power-outages

Program Overview

Patient triage external to hospitalThe Marin County Healthcare Preparedness Program (HPP) is a federally-funded program supporting regional healthcare system preparedness. HPP promotes a sustained national focus to improve patient outcomes, minimize the need for supplemental state and federal resources during emergencies, and enable rapid recovery. Federal Program Information

HPP Accomplishments: 

  • Support Marin County Public Health coordination and communication of public health response during recent emergencies: 2020 COVID-19 response efforts, 2019 Marin County PSPS and Kincade Fire, 2018 Camp Fire, 2017 North Bay wildfires.
  • Conducted a facility-focused flood response communication exercise in collaboration with Marin County Emergency Operations Center.   
  • Conducted a County-wide functional exercise based on an emerging infectious disease scenario.
  • Conduct regular radio drills, ReddiNet drills, and CAHAN drills to test communication systems.
  • Reviewed Hazard Vulnerability Assessments to inform prioritization of program resources.
  • Strategic Planning
  • Information sharing and work with subject matter experts around healthcare-related
    cyber security threats and prevention.

Resources

Healthcare Partner Coalition Information

What is the HPP Coalition?

The Marin County HPP Coalition is managed by the Marin County Health and Human Services, Public Health Preparedness Program, and supported by the HPP Coordinator. All activities are planned on behalf of the healthcare facilities in the county to improve emergency coordination. The main purpose of the HPP Coalition is to provide a safe space for the sharing of best practices, relationship building, and generally improving the level of emergency preparedness in Marin.

2019 Breakdown of HPP Members by Facility Type - Pie Chart

Membership

By being a member of the HPP Coalition facilities have access to a wide variety of subject matter experts, trainings, collaborative partnerships, and community-based exercises.

Member Benefits: include understanding the county support and response system in a crisis, participating in collaborative drills and exercises to improve preparedness and getting credit for your specific facility-type regulatory bodies, sharing and learning from best practices, increasing influence with the responder community, and improving access to resources.

Information about current members can be found here.

The following facility types are encouraged to participate:

  • Hospitals
  • Skilled Nursing Facilities (SNFs)
  • Clinics
  • Surgery Centers
  • Dialysis Centers

Program Goals

  • Maintain effective coordination among healthcare partners and Marin County Medical Health Operational Area Coordinator (MHOAC) and the Office of Emergency Services (OES).
  • Maintain a coordinated communications plan for large-scale incidents healthcare delivery.
  • Practice emergency communications, situation reporting, information gathering, resource requesting, and sharing through collaborative and ongoing drills and exercises.
  • Work together to meet or exceed the preparedness goals set forth by the State and Federal governments 

Roles and Responsibilities

  • Attend HPP meetings, in person or virtually 
  • Coordinate and communicate response efforts  
  • Participate in emergency preparedness drills and exercises
  • Participate in trainings on emergency response systems and equipment
  • Come prepared to share best practices and lessons learned to help improve the healthcare emergency response system in the county

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