County of Marin Health and Human Services

Preparing for Extended Power Outages

Information on Service Adjustments During the COVID-19 Emergency

HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.

  • Adult Protective Services: (415) 473-2774.
  • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446.
  • Child Protective Services: (415) 473-7153.
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817.
  • General Relief: (415) 473-3450.
  • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115.
  • For information on resources and services specifically for older adults (persons 60+), persons with disabilities and family caregivers, call (415) 57-INFO (415) 457-4636 or email
  • HHS created a phone hotline, (415) 473-7191 (CRS 711), and an online contact form, for residents to contact staff with questions or concerns about the virus and about the county and community response. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays, and interpreter services are available.
  • Dial 711 for CA Relay Service (link is external)


Only call 9-1-1 if you are experiencing a medical emergency (e.g., severe bleeding, chest pain, etc.), or to report a downed power line or tree which could create a public hazard.  

Call 2-1-1 for non-emergency calls, including questions about medical devices, community resource center and charging center locations, and referrals to other social services.  

All questions regarding PSPS events and extended outages should be directed to PG&E via their website and 1-800-743-5000. Residents and businesses can access updated PSPS information from PG&E online at and verify impacted addresses at

For non-emergency information and referrals to resources, older and vulnerable adults can visit Marin County Health & Human Services’ online community resource guide at or call (415) 457-INFO (4636) between 8:30 am. and 4:30 p.m. Monday – Friday.  

Sistema de Alerta de Emergencias - Alert Marin

Registrarse para el servicio de notificación de emergencias de Alerta Marín. Este sistema se utiliza para alertar al publico de posibles situaciones de emergencia como tomar refugio en lugar por si hay un derrame de materiales peligrosos o una evacuación por un incendio forestal.

 Power Shutoff Preparedness Information

Marin Health and Human Services is working closely with Marin Fire, Marin Sheriff, local jurisdictions, and community partners to prepare our most vulnerable residents for prolonged power outages due to PG&E's Power Shut-offs.  

Wildfire season is here and Marin County residents need to be prepared for prolonged power outages related to PG&E’s efforts to reduce wildfire risks.  Having key items, such as a working flashlight and 3-day supply of water and food, is one important component of a preparedness plan and can make it easier to cope with power outages. But residents also need to prepare and plan to evacuate and to shelter-in-place.  Visit for resources to prepare yourself, your family & friends, and your neighborhood for prolonged power outages. 

If you are Marin County resident with a disability or access and functional needs (AFN), review FEMA's Preparing Makes Sense For People With Disabilities, Others with Access and Functional Needs and the Whole has also developed preparedness resources specific for individuals with access and functional needs.

Preparing for Extended Power Outages in Marin County

What is a Public Safety Power Shutoff (PSPS)?

Most Marin County residents live in elevated (Tier 2) or extreme (Tier 3) fire threat areas. Pacific Gas and Electric Company (PG&E) is expanding its Community Wildfire Safety Program. This includes turning off electric power for safety (Public Safety Power Shutoff) when extreme fire danger conditions are forecasted.  Learn more about Public Safety Power Shutoffs at  

When will PG&E shut off power? For how long?

PG&E may shutoff power if extreme fire danger conditions are forecasted to help reduce the likelihood of an ignition. These include, but are not limited to:

  • A Red Flag Warning declared by the National Weather Service
  • Low humidity levels, generally below 20 percent 
  • Forecasted sustained winds generally above 25 mph

Marin County residents need to prepare for up to a week and possibly longer without electricity.

If PG&E issues a power shutoff warning, residents and business owners can review PG&E’s Fire Threat, PSPS Event Maps and Service Impact Map webpages to see if a property is in an area where power may be shutoff. If a power shutoff does occur, residents can access updated information from PG&E on the PSPS Updates webpage.

PG&E Power Outage Map

What should I do to prepare?

Ask yourself these 4 questions:

  1. How will I receive emergency alerts and warnings? When possible, PG&E will notify customers of a possible Power Shutoff.  Register for PG&E’s Wildfire Safety Shutoff Alerts so PG&E can contact you when the power needs to be shut off for safety.  Also, register for emergency alerts at both Alert Marin and Nixle to receive notifications about other emergencies that may effect your safety  Learn more about Marin County’s Emergency Alert and Warning Tools.
  2. What is my shelter plan? Collect items you’ll need to evacuate using Ready Marin’s Grab & Go Checklist and prepare to shelter-in-place for at least 5 days using Ready Marin’s Build a Kit Checklist.
  3. What is my evacuation route?  If you need Electricity and Battery-Dependent Assistive Technology and Medical Devices, especially life support equipment (e.g., ventilators, apnea monitors, dialysis machines), you should consider staying with friends or family during a prolonged power outage.
  4. What is my family/household communication plan? Build a support team of people who will help you in an emergency if necessary.  The real first responders in an emergency are often your neighbors, friends and co-workers.  If you complete your Family Emergency Communication Plan online at, you can print it onto a wallet-sized card and share with your support team.

What if I need Electricity and Battery-Dependent Assistive Technology and Medical Devices?

  1. Update your contact information with PG&E at or call 1-866-743-6589.
  2. Follow FEMA’s recommendations in its Power Outage Information Sheet
  3. Review and update the American with Disabilities Act’s Emergency Power Planning Checklist every 6 months

Emergency Planning Resources (Links to printable PDFs)

General Preparedness Plans

Red Cross Family Preparedness Plan
Emergency Preparedness for Older Adults and People with Disabilities
Important Medical Information
Medical Information Wallet Card - Rx
Ready Marin Checklists
Print-ready Marin HHS Extended Power Outage Information

Medical Condition Specific Preparedness Plans

Emergency Information: AFN Communication
How to Prepare for and Handle Power Outages
Emergency Power Planning for People Who Use Electricity and Battery-Dependent Assistive Technology and Medical Devices
Diabetes Disaster Response Plan
How to Prepare for an Emergency or Disaster When You Have Lung Disease
Oxygen Users Disaster Evacuation Planning Guide
Ventilator Respiratory Disaster Planning Guide
A Guide for People on Dialysis

Additional Resources

BC Association for Individualized Technology and Supports for People with Disabilities (BCITS). Self-Help Guide • Back-up Power for Ventilators.

California Office of Emergency Services (OES).  Office of Access & Functional Needs Library.

Centers for Disease Control and Prevention (CDC).  Power Outages.

Centers for Medicare and Medicaid Services.  Medicare coverage in disasters and emergencies.


Marin Center for Independent Living