Adult Protective Services Ethics and Best Practice Guidelines
Information on Service Adjustments During the COVID-19 Emergency
HHS is the County’s largest department with more than 700 employees who work at many sites throughout Marin. Many HHS offices have reopened with limited staffing to the public. Staff will continue to provide services remotely when possible for safety reasons, and residents in need of HHS services should consider conducting conversations over the phone or email when possible. Please call ahead if you have an appointment or require in-person assistance.
If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVIDfirstname.lastname@example.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.
Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.
The concerns of elders and dependent adults are the starting point of any intervention. From there...
Elders and dependent adults:
- Have the right to make decisions that do not conform to societal norms as long as these decisions do not harm themselves or others.
- Are presumed to have decision making capacity unless a court adjudicates otherwise.
- Have the right to accept or refuse services.
Adult Protective Services social workers:
- Avoid imposing personal values on elders and dependent adults.
- Respect the elder's and dependent adult’s right to keep personal information confidential.
- Recognize and value individual differences including cultural, historical and personal beliefs of elders and dependent adults.
- Honor the right of elders and dependent adults to receive information about their choices and options in a form or manner that they can understand.