County of Marin Health and Human Services

Adult Protective Services Ethics and Best Practice Guidelines

Coronavirus (COVID-19) Shelter in Place Order for Marin County

To contact us for essential services, please use the following resource numbers:

Dial 711 for CA Relay Service

  • Public Health: 415-473-7191 | COVID-19 Website | COVID-19 E-mail
    • Note: this number is for non-medical questions about COVID-19 (Coronavirus). Hours of Operation: Monday – Friday, 9:30am to 12pm and 1pm to 5pm. 

  • Adult Protective Services: 415-473-2774
  • Skilled Nursing/Assisted Living Ombudsman: 415-473-7446 
  • Child Protective Services: 415-473-7153
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1-877-410-8817
  • General Relief: 415-473-3450
  • Behavioral Health and Recovery Services Access Line: 1-888-818-1115
  • Information and Assistance - for older adults, persons with disabilities, and family caregivers: 415-457-INFO (415-457-4636)

Starting March 17, 2020, most County of Marin Health and Human Services offices and public spaces are closed.
Please call ahead if you have an appointment or are required to be assisted in-person.

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

The concerns of elders and dependent adults are the starting point of any intervention. From there... 

Elders and dependent adults:

  • Have the right to make decisions that do not conform to societal norms as long as these decisions do not harm themselves or others.
  • Are presumed to have decision making capacity unless a court adjudicates otherwise.
  • Have the right to accept or refuse services.

Adult Protective Services social workers:

  • Avoid imposing personal values on elders and dependent adults.
  • Respect the elder's and dependent adult’s right to keep personal information confidential.
  • Recognize and value individual differences including cultural, historical and personal beliefs of elders and dependent adults.
  • Honor the right of elders and dependent adults to receive information about their choices and options in a form or manner that they can understand.