County of Marin Health and Human Services

Long-Term Care Ombudsman Program

Coronavirus (COVID-19) Shelter in Place Order for Marin County

To contact us for essential services, please use the following resource numbers:

Dial 711 for CA Relay Service

Starting March 17, 2020, most County of Marin Health and Human Services offices and public spaces are closed.
Please call ahead if you have an appointment or are required to be assisted in-person.

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVID-19@marincounty.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

About Us:

The Marin County Long-Term care Ombudsman Program is a federally mandated program administered in Marin by the Marin County Health and Human Services, Office of Aging and Adult Services. State certified staff and volunteer Ombudsman provide assistance resolving problems for residents living in licensed assisted living and skilled nursing facilities.

The mission of the Marin County Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal to ensure their dignity, quality of life, and quality of care.

How We Help:

We...

  • Provide free and confidential services
  • Provide assistance in resolving complaints made by or behalf of residents in assisted living and skilled nursing facilities
  • Provide information and consultations to individuals and facilities about resident rights, Medicare and Medi-Cal, discharge planning and community resources
  • Provide speakers to groups and organizations to assist in community education
  • Witness Advance Health Care Directives in skilled nursing facilities
  • Provide information about options and costs for assisted living or skilled nursing facilities in Marin County
  • Attend resident care plan meetings upon request
  • Receive and investigate allegations of suspected abuse involving residents in licensed assisted living communities, skilled nursing facilities and and homes for individuals with intellectual and developmental disabilities in Marin County
  • Offer volunteer Ombudsman opportunities

Resources 

Get Involved

Application to volunteer