County of Marin Health and Human Services

Interventions and Outcomes

Coronavirus (COVID-19) Shelter in Place Order for Marin County

To contact us for essential services, please use the following resource numbers:

Dial 711 for CA Relay Service

  • Public Health: 415-473-7191 | COVID-19 Website | COVID-19 E-mail
    • Note: this number is for non-medical questions about COVID-19 (Coronavirus). Hours of Operation: Monday – Friday, 9:30am to 12pm and 1pm to 5pm. 

  • Adult Protective Services: 415-473-2774
  • Skilled Nursing/Assisted Living Ombudsman: 415-473-7446 
  • Child Protective Services: 415-473-7153
  • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1-877-410-8817
  • General Relief: 415-473-3450
  • Behavioral Health and Recovery Services Access Line: 1-888-818-1115
  • Information and Assistance - for older adults, persons with disabilities, and family caregivers: 415-457-INFO (415-457-4636)

Starting March 17, 2020, most County of Marin Health and Human Services offices and public spaces are closed.
Please call ahead if you have an appointment or are required to be assisted in-person.

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website, call the COVID-19 hotline (415) 473-7191, or email COVID-19@marincounty.org. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please email us at 457-INFO@marincounty.org or call 415-457-INFO.

Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

Once a call is made to Adult Protective Services, the following services may be provided:

  • Consultation
  • Referral to Community Based Agencies
  • APS Investigation
     

The APS investigation focuses on assessing the elder or dependent adult’s physical, cognitive, psychological, functional and socio-economic status; the elder or dependent adult’s living environment; the elder or dependent adult’s support system or lack of support system; and the elder or dependent adult’s strengths. The allegations of abuse or neglect are examined and level of risk is assessed. A plan is developed with the elder or dependent adult’s participation, which may include arranging for emergency services, emergency shelter or medical care.

APS social workers may provide referrals or linkage to community services, benefits, advocacy and medical professionals. They also may arrange for direct services such as Meals on Wheels, and transportation. APS Social Workers also coordinate with family, friends and other professionals involved with the elder or dependent adults to meet their needs. APS may request assistance from law enforcement for welfare checks and/or criminal investigations. As a result of the APS investigative findings, the following possible interventions and outcomes may occur:

  • The abuse allegations are unfounded and the elder or dependent adult is not at risk of abuse, and does not need services.
  • The elder or dependent adult may be in need of hospitalization, or medical evaluation by physician or public health nurse.
  • The elder or dependent adult’s support systems, (family, friends, spiritual and/or community agencies) are able to meet the needs of the elder or dependent adult and no further APS involvement is needed.
  • The elder or dependent adult may be referred to community based agencies for a variety of services such as care-giving, meal delivery, housing resources, and legal resources.
  • The elder or dependent adult may be assisted with applying for public assistance programs, medical services, and transportation services.
  • The elder or dependent adult may benefit from a probate conservatorship, and APS may coordinate a physician assessment and referral to the Marin County Office of the Public/Administrator/Guardian/Conservator.
  • APS may report the elder and dependent adult abuse allegations to law enforcement agencies, and may work together to facilitate safety and reduction of risk.
  • The Financial Abuse Specialist Team (FAST) coordinates efforts to protect the elder or dependent adult by investigating financial abuse and by reviewing cases for possible civil and criminal actions.