County of Marin Health and Human Services

Who are Mandated Reporters?

If you are seeking information related to COVID-19 (Coronavirus), please visit our Public Health website or call the CA COVID-19 hotline 833‑422‑4255. If you are seeking information and resources for older adults, persons with disabilities, or family caregivers, please contact us through our web form or call 415-473-INFO.  Due to the COVID-19 situation, we are experiencing very high call volumes. We will return your call as soon as possible. Thank you.

Everyone should report all observed, known or suspected incidents of adult abuse, but the following individuals are required by law (Welfare and Institutions Code Section 15630) to report:

"Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or a private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner…or a local law enforcement agency is a mandated reporter."

"Any mandated reporter who, in his or her professional capacity, or within the scope of his or her employment, has observed or has knowledge of an incident that reasonably appears to be physical abuse, abandonment, isolation, financial abuse, or neglect, or is told by an elder or dependent adult that he or she has experienced behavior constituting physical abuse, abandonment, isolation, financial abuse, or neglect, or reasonably suspects abuse shall report the known or suspected instance of abuse by telephone immediately or as soon as possible, and by written report sent within two working days."

Mandated reporters must report any incident of alleged or suspected abuse, or a reasonable suspicion of abuse, which comes to their attention. As a mandated reporter, they are required to give their name. If they report something they learn about outside of work they could report it anonymously. All reports should be made immediately, or as soon as practically possible by telephone. The written report should be sent by mail or fax (415) 473-6465 within 2 working days of learning of the incident. Report forms are available upon request, telephone (415) 473-2774 or download the Adult/Elder Abuse Report Form (SOC341). Follow the steps listed in Forms & Additional Info for more thorough instructions.